At HolidayAtolls.com, we aim to offer a seamless booking process for our guests while ensuring transparency. Please read the following refund policy carefully, particularly regarding the non-refundable deposit and payment process.
1. Initial Deposit
When you make a booking through HolidayAtolls.com, you are required to pay an initial deposit. This deposit is considered an administrative charge and secures your booking with the property.
- The initial deposit is non-refundable under any circumstances once the property’s availability is confirmed.
- This deposit is not refundable even if the booking is canceled after confirmation.
The deposit covers the administrative costs of confirming your reservation with the property and guarantees your booking.
2. Booking Confirmation
Once you pay the initial deposit, HolidayAtolls.com will confirm the property’s availability with the host.
- If the host confirms availability, we will notify you that your booking is secured, and no further charges will be applied at this stage.
- The remaining balance for your stay will need to be paid directly to the property upon arrival.
3. If the Property Is Unavailable
In rare cases where the property you’ve booked is unavailable:
- HolidayAtolls.com will notify you, and you will have the option to choose another available property or cancel your booking.
- If you choose to cancel in this case, we will issue a full refund of your initial deposit.
4. Payment Upon Arrival
The remaining balance, which is the total cost of your stay minus the deposit paid to HolidayAtolls.com, will need to be paid directly to the host at the property upon your arrival.
Please note that payment terms upon arrival may vary based on the host’s policy. We recommend reviewing the specific payment and cancellation terms of the property before finalizing your booking.
5. Cancellations by the Guest
If you choose to cancel your booking after the host has confirmed availability:
- The initial deposit remains non-refundable.
- No additional charges will be applied by HolidayAtolls.com.
However, the remaining payment terms and conditions are dependent on the cancellation policies of the property. Please contact the property directly for their specific cancellation rules.
6. Host Cancellations
If the host cancels your booking after it has been confirmed:
- HolidayAtolls.com will offer you the option to choose another property or issue a full refund of your deposit.
- We will work to help you find alternative accommodations if needed.
7. Exceptional Circumstances
In the event of extraordinary situations (such as natural disasters, government restrictions, or other force majeure events), refunds will be handled on a case-by-case basis. Please contact our support team at [email protected] if you require assistance in such situations.
8. Contact Us
If you have any further questions about our refund policy or need assistance with a booking, feel free to reach out to our customer support team at:
Holiday Atolls
Email: [email protected]